Claims Help

Rhodes-Warden Insurance

I've been in an accident - what now?

Start by reporting the following to your insurance carrier or our office:

  • When the accident occurred
  • Where the accident occurred (be as specific as possible)
  • How the accident happened
  • What kind of vehicle or vehicles were involved (including the year, make, and model)
  • A description of the damage on each vehicle
  • The names and contact information of people involved in the accident
  • The extent of any injuries to people involved in the accident
  • The names and contact information of anyone who witnessed the accident
  • The name of the law enforcement agency that responded and the police report number, if police were contacted

I have damage to my property-what now?

Call your insurance carrier or our office and let us know:

  • When the incident occurred
  • A general description of what happened
  • The location of the damaged property and what was damaged
  • The condition of the home and if it is still livable
  • If temporary repairs are needed
  • If the fire or police department was contacted, which department responded and any report number.
  • Your contact information and the best time to reach you

Do I need to protect my home from further damage?

Yes, once it is safe to do so, it is your responsibility to protect your property from further damage.

  • Arrange for reasonable temporary repairs such as boarding up broken windows, covering the roof, and removing debris
  • Keep a list of any temporary repairs you make to document the damage, and make sure to save your receipts
  • If possible, place damaged items in a secure area where they can be inspected. If you are unsure about an item, include it with the damaged property
  • If you have fire or smoke damage, do not try to clean the damaged items; Sometimes cleaning things without the proper equipment can cause more damage

When you have a claim, give us a call so we can let you know what to expect.